Product Technical Support

Warranty Issues

We apologize for the current issue with your Mortech product purchase. We assure that we will help in the best and fastest way possible to resolve your situation. When contacting us, please provide your facility name, product description, model number, and serial number of the item. Try to have a thorough description of the issue and photos if possible. Having complete information allows us to handle your problem in a timely fashion.

After Warranty Issues

Mortech is always here to help even if your equipment is out of warranty. Please provide the same information as above when you contact us. We will help you resolve your issue and we provide free phone support for the life of your equipment.

Installation Questions

We are here to help with any installation or pre-installation questions. Provide the project location, product description and model number when contacting us. Many of our items are custom-made so we must make sure we are providing you the correct information for your project.

Serial Plate Info.

When contacting us, please provide your Model Number and Serial Number of the item. The serial number is usually located on the upper front (right or left) for sink stations, top right for grossing stations and most other laboratory stations. The serial numbers for our mobile style equipment (carts, transporters, mobile racks, etc…) can be found in various locations of the lower frame (front or rear), and on the top right of most mortuary refrigerators.

 

 

 

Please Contact:
By Phone at (800) 410-0100 and ask for Product Support

Meet our team!

Gary V.

After Sales Customer Service

Gary started with Mortech in 2004 in our product assembly department and member of our outside install team. He worked his way up to lead installer, and in 2018, Gary was promoted to a customer service management position handling post sales service, tech support and warranties.

Vic

Technical Support

Customers should feel confident in Victor’s knowledge and experience of Mortech equipment. For over two decades, he has personally overseen countless projects and installations from advent to upkeep. If you have a question, Vic has an answer.