Refund policy

PAYMENT TERMS

Terms are subject to approval of Mortech Manufacturing credit department. On first orders terms are COD or pre-pay with credit card. After your first order, you can complete a credit application to open a NET 30 day account. If payment is not received within 30 days, 1-1/2% late charge per month (18% annual rate) will be added to buyer’s account. Mortech Manufacturing maintains a minimum order amount for retail orders $25.00 and wholesale orders $50.00. Foreign shipments require payment in advance by wire transfer or letter of credit.

FREIGHT

All priced items are FOB Point of Origin. Freight will be added to the invoice.

SHIPMENTS

Purchaser may select a carrier for shipments of orders and arrange pickup of merchandise from our facility. In the event your order does not indicate or request a carrier, Mortech Manufacturing is not responsible for delays in shipping and will not be held liable for damages caused by delays in shipments.

Except for obligations stated under warranty, our responsibility for products ceases upon delivery to the carrier. The unloading of shipment is the responsibility of the buyer. In the event of loss or damage during shipment, your claim should be made against the carrier. If notified, Mortech Manufacturing will render all possible assistance in securing the claim.

DAMAGED MERCHANDISE

INSPECT YOUR SHIPMENTS IMMEDIATELY. Notify the delivering carrier of any damage. All damages, whether apparent at time of delivery or concealed must be reported to the delivering carrier within 48 hours. Do not accept a damaged or short shipment without noting on bill of lading.

CHANGES / CANCELLATIONS

Changes may be subject to additional charges to be determined at the time of the initiated changes. Cancellation requests from the purchaser require the written consent of Mortech Manufacturing Material accepted for credit is subject to a minimum service charge of 30% plus freight. Custom ordered products may not be returned for credit. The purchaser shall be liable for reasonable costs and expenses incurred by Mortech Manufacturing prior to notice of cancellation. This amount shall not be less than 30% of the value of goods ordered.

RETURNS

COVID-19 Update

In order to protect our employees and our customers from any additional risk, we have made the decision to change our merchandise return policy. 

We will not be accepting returns of any merchandise until further notice*. 

Once a product has left our facility, we cannot accept it back and give a refund.

*Possible stipulations apply if your item has not been unpackaged in any way, please call to discuss.

OLD RETURN POLICY THAT IS CURRENTLY NOT VALID UNTIL FURTHER NOTICE: Merchandise that has been ordered from Mortech and has proven defective may be returned to Mortech within 30 days for replacement or adjustment, , subject to the following conditions:

Products acceptable for full credit
1. Products not supplied in accordance with the customer’s orders.
2. Products which are defective at the time of receipt by the customer.
3. Returns other than the above are subject to a restocking fee up to 50%.

Products not acceptable for full credit
1. Products which have been discontinued.
2. Products which are personalized or customized.
3. Non-Mortech products which are supplied to a customer as an accommodation.
4. Products not purchased through Mortech.
5. Any product which has been used or without the original packaging.

PRICES

ALL PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. All prices are individually priced, unless otherwise noted. At the time of publication, all catalog list prices are current. Any typographical errors on prices can void an order at Mortech’s discretion.

TAXES

Any taxes or any other governmental charge upon production, sales and/or shipment of goods sold hereunder, now imposed by federal, state or municipal authorities, or hereinafter become effective, shall be added to the price herein and shall be paid by the buyer.

INVOICING

Mortech Manufacturing will invoice upon completion of fabrication. Materials stored 30 days after invoicing will be assessed a minimum of 2-1/2% per month storage fee per order. Additionally, no shipment will be made for any past due accounts. In the event that the buyer has a dispute with the invoice or the invoice amount, buyer must notify Mortech Manufacturing within seven (7) days of receipt of the invoice. Failure to notify Mortech Manufacturing of any dispute within (7) days constitutes agreement with the final invoice.

ACCEPTANCE

Receipt of our price list does not constitute an offer to sell. All orders are subject to acceptance by Mortech Manufacturing.

COST OF COLLECTION

The buyer agrees to pay all reasonable attorney’s fees and other costs of collection. Purchaser agrees that any claim, dispute or controversy arising out of a relating to this transaction shall be made or brought solely and exclusively in the state of federal court having jurisdiction of Azusa, California, which is in Los Angeles County, California. Purchaser hereby consents to personal jurisdiction in said forum.

WARRANTY

Mortech Manufacturing warrants, to the original purchaser, that any standard product it manufactures is free from defects in materials and workmanship. The duration of this warranty is 12 months from the date of shipment unless otherwise noted. In the event that the purchaser discovers the products to be defective in materials or workmanship it must notify Mortech Manufacturing in writing within 14 days and under no circumstances more than 14 days after the end of the 12 month warranty period. After notification in writing Mortech Manufacturing, at its sole discretion, will either correct any defect in materials or workmanship by repair/replacement or refund the purchase price of the defective product. These are the exclusive remedies for the breach of the foregoing warranty. This warranty covers only such products that are manufactured by Mortech Manufacturing Inc and does not extend to such products used as component parts in equipment. Component parts will fall under its said manufacturers warranty.

Mortech Manufacturing specifically excludes all other warranties whether expressed or implied. This warranty is void for products which operate under other than design load ratings and operating conditions.

MATERIAL & FINISHING CHANGES

We reserve the right to make changes at any time, without notice, in specifications and design or to discontinue items and new designs. As part of our continuing development process to improve all of our products, all fabrications are subject to change without notice.